Refund/Cancellation Policy
Cancellation and Refund Policy
Thank you for your interest in Two Extra Lives!
We understand that sometimes circumstances may require you to cancel or return an order. To ensure a smooth experience, please review our cancellation and refund policy below.
Cancellation
You may cancel your order free of charge within 48 hours of placing it or before dispatching whichever is earlier. To cancel your order, please contact us by email at support@twoextralives.in or
by phone at +918655271937.
Returns and Exchanges
We accept returns and exchanges for unworn, unwashed, and undamaged items with original tags attached within 5 days of receipt.
Return Process:
Please email us at support@twoextralives.in to initiate a return or exchange.
We will provide you with a return shipping label.
Once we receive the returned item and verify its condition, we will issue a full refund to your original payment method or exchange the item for your desired size or style (subject to availability).
Non-Returnable Items
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item that is returned more than 5 days after receipt.
Sale items or items purchased with a discount code may be non-returnable or have a different return policy. Please refer to the specific product listing for details.
Exchanges
If you would like to exchange an item for a different size or style, please follow the return process outlined above. Once we receive your return, we will ship the new item to you free of charge.
Shipping Costs
Original shipping costs are non-refundable for returned items.
You will be responsible for the cost of return shipping.
Refunds
Refunds will be processed within 5 business days of receiving your returned item.
Refunds will be issued to your original payment method.
Contact Us
If you have any questions about our cancellation and refund policy, please contact us by email at support@twoextralives.com or by phone at +918655271937.
We hope this policy helps!
Thank you for shopping at Two Extra Lives!